Refund Policy

Last updated: August 12, 2026

How cancellations, billing corrections, withdrawal rights, and refund requests are handled for WildGPT paid plans.

1. Scope

This policy applies to paid WildGPT subscriptions purchased directly through WildGPT and processed by Stripe. If a future purchase is made through another marketplace or reseller, that provider's refund process may apply instead.

Nothing in this policy limits a refund, cancellation, withdrawal, or other consumer right that cannot legally be excluded in your country.

2. Cancelling a subscription

You may cancel a recurring subscription from the billing portal available in WildGPT. Cancellation normally takes effect at the end of the current paid billing period, and access continues until that date unless the interface states otherwise.

Cancelling prevents the next renewal. It does not automatically refund charges already paid or create a prorated refund for unused time in the current billing period.

3. When a refund may be approved

We may approve a full or partial refund for a duplicate charge, an incorrect amount, a confirmed billing error, a paid service that was materially unavailable, or another exceptional situation that we consider fair after reviewing account usage and the circumstances.

Refunds are not normally granted solely because you forgot to cancel, changed your mind after substantial use, did not use the remaining time, or lost access after a serious breach of the Terms. We still review rights that apply under consumer law.

4. Withdrawal and mandatory consumer rights

If consumer law gives you a withdrawal or cooling-off period, including a 14-day period that may apply to some online purchases in the European Union, you may exercise that right under the conditions provided by applicable law.

The legal result may depend on whether you requested immediate access, whether the service began, how much of it was supplied, and whether any express consent or acknowledgment required by law was collected. Contact us promptly so the request can be reviewed correctly.

5. Requesting a refund

Send your request to support@wildgpt.cc from the email address associated with your WildGPT account. Include the invoice date, charged amount, plan, and a short explanation. Never send a full card number, password, authentication code, or API key.

Submitting a request does not guarantee approval. We may ask for information reasonably needed to identify the payment, verify the account, prevent fraud, or understand a technical failure.

6. Approved refunds

Approved refunds are issued through Stripe to the original payment method. Bank processing time is outside WildGPT's control and may take several business days after the refund is submitted.

A partial refund, where appropriate, may take into account the time or usage already supplied. Refunds do not create cash credit beyond the amount actually paid.

7. Unauthorized charges and changes

If you do not recognize a charge, secure your account and contact support@wildgpt.cc promptly. You may also have rights through your payment provider or bank. Reporting a problem to us does not remove those rights.

We may update this policy as the product, billing system, or applicable law changes. The date above identifies the version currently published.